At times, people have a strange sickness about them when they enter a store in need of a product. All their insecurities seem to fade, and all ‘normal’ behaviour is kicked temporarily to the curb before they must again face the world outside the shop that houses the product they require.
Today’s incident involved an elderly woman who insisted to me that someone had told her she could have a product for 20% off, as it wasn’t available a few weeks ago when we had a day with such a discount.
“It’s just that it’s so darn expensive, and they told me they’d call me, but I had to call them to find out it was in.”
“Unfortunately, I can’t do that for you. I can have the manager call you on Tuesday when she’s in, but I do not have the authorization to reduce a pharmacy product by 20%.”
“Well I guess I’m…” [her old, glazen eyes welling up with tears] “…just not a … valued customer then.”
Oh sweet jesus.